Refund Policy

1. Overview

EduStream, a product of Yggranet Technologies, involves two entirely separate kinds of payment, which this policy addresses separately:

• Payments made to Yggranet Technologies — Cloud subscription fees, SMS credit purchases, and RFID card orders (Part A below).
• Self-Service QR Fee Payments made to an Institution — school fees paid by a student or parent, which are never received by Yggranet Technologies (Part B below).

This policy should be read alongside our Terms of Service. Nothing in it limits any right or remedy available under the Consumer Affairs Authority Act, No. 9 of 2003, or other applicable Sri Lankan consumer protection law.

Part A — Payments Made to Yggranet Technologies

2. Cloud Subscription Fees

• Subscriptions are billed manually per period rather than through automatic recurring charges; you are responsible for paying each invoice or renewal QR on or before its due date.
• A 7-day grace period applies after the due date, during which the Service continues uninterrupted.
• If payment is not received by the end of the grace period, the Service is suspended until the outstanding balance is paid in full. We do not refund any portion of a period during which the Service was suspended for non-payment.
• Suspension does not cancel the Institution’s account or delete its data; access is restored once payment in full has been received.
• Fees already paid for a period that has started are non-refundable if the Institution downgrades or cancels partway through that period, except where Section 5 (Billing Errors) applies.

3. SMS Credits

SMS credit packages are prepaid and non-refundable once purchased, except where Section 5 (Billing Errors) applies. Unused credit balances remain valid for the life of the Institution’s account and are not automatically refunded on cancellation.

4. RFID Card Orders

RFID card orders are physical goods. Once an order is confirmed and production or shipment has begun, it is non-cancellable and non-refundable, except where cards are defective or an order is not delivered due to our fault. Delivery timelines are estimates; we are not liable for courier delays outside our control.

5. Billing Errors (Yggranet-Billed Items)

We will issue a full or partial refund of amounts paid to Yggranet Technologies, regardless of the above, where:

• You were charged in error or charged more than once for the same item.
• An item was not delivered or provisioned as agreed due to a fault on our part.
• A refund is required under the Consumer Affairs Authority Act, No. 9 of 2003, or other applicable consumer protection law.

6. Requesting a Refund (Yggranet-Billed Items)

Email info@edustream.lkwith the Institution name, the invoice or order in question, and the reason for your request. We aim to review and respond within 5 business days, and approved refunds are sent by direct bank transfer within 5–10 business days after approval.

Part B — Self-Service QR Fee Payments to an Institution

7. Yggranet Technologies Cannot Refund a Fee Payment

This section applies uniformly to every Institution using the Self-Service QR Fee Payment feature and to every student or parent who pays through it. When you pay school fees using this feature, your money is settled directly into the Institution’s own bank account, through the Institution’s own independent merchant account with our payment gateway partner. Yggranet Technologies/EduStream never receives, holds, or has custody of these funds at any point, and is therefore unable to issue, authorize, or process a refund of a fee payment itself, regardless of the reason for the request.

• Any refund, correction, reversal, or dispute concerning a fee payment — including duplicate payments, incorrect amounts, or fees paid that should not have been charged — must be raised directly with the Institution that received the payment.
• Where relevant, you may also need to contact the payment gateway provider (Dialog Finance’s Genie Business Connect) or your own bank, per their standard procedures, particularly if you believe a transfer was made in error or without authorization.
• On request from an Institution investigating such a matter, we will provide the transaction reference and status information available on our own records to assist, on a reasonable-efforts basis, but we assume no responsibility for the outcome.
• Nothing in this Section limits any right you have under the Consumer Affairs Authority Act, No. 9 of 2003, or other applicable law against the Institution as the actual recipient of the fee.

8. Payment Disputes

Neither payment flow described in this policy uses card payments in the ordinary self-service flow, so card chargeback processes do not typically apply. For amounts paid to Yggranet Technologies, contact us using the details in Section 6. For Self-Service QR Fee Payments, contact your Institution as described in Section 7.

9. Taxes & Currency

Where fees paid to Yggranet Technologies include Value Added Tax (VAT) or other applicable taxes, any refund of those fees will include the corresponding tax component to the extent required by law. All amounts under this policy are in Sri Lankan Rupees (LKR) unless stated otherwise.

10. Product-Specific Note

This Refund Policy is specific to the EduStream platform and takes precedence over Yggranet Technologies’ general Refund Policy for any matter specific to EduStream, and otherwise supplements it.

11. Changes to This Policy

We may update this Refund Policy from time to time. The “Effective Date” above reflects the most recent revision, and changes apply prospectively to payments made after that date.

12. Contact Us

Questions about billing or refunds can be sent to info@edustream.lk.